General

Explore all the FAQ's below. If you want to know more, please email support@switch-ev.com

How does onboarding onto the Switch Platform work?

You will get a dedicated customer success manager. This person will be your single point of contact for any needs and questions you may have.

The customer success manager takes care of your full onboarding experience, including access and training on the Switch Platform. So you make the best use of the Switch Platform’s features.

Does Switch have a minimum contract period?

Switch offers a free trial to all new users. If you decide the Switch Platform is right for you, you will then move to a contract basis. Switch’s minimum contract term is for 12 months.

How much does the Switch Platform cost?

We charge you per charger you have onboarded onto the Switch Platform, plus a fixed fee per transaction.

If you want to make money with your charger, we have dedicated features to let you do so. For this, we will charge you a percentage of the transaction fee and we will bill you monthly. That’s it: no hidden fees.

For more information on pricing click here.

What is the difference between the Switch Platform’s Pro and Enterprise plans?

We have a comparison table showing the differences between our Pro and Enterprise versions. It can be found here.

If you have any questions about the Pro or Enterprise versions, please contact our Support team at support@switch-ev.com.

Who can use the Switch Platform?

The Switch Platform is only for use by companies that install or own charge points. It’s not for use by the general public.

Where can I find out more about the Switch Platform’s features?

More information about our features can be found here.

If you have any questions about our features, please contact our Support team at support@switch-ev.com.

Which regions does the Switch Platform cover?

The Switch Platform is worldwide, with clients using it in the USA, Europe and Asia already.

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