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Charging session pages now include a new "Charging Graphs" tab that displays visualisations of key metrics reported by charging stations, such as charging power, voltage, or state of charge, to visualise EV charging behaviour.
OCPP Webhooks are now available for all Switch customers. Our platform users can now set a custom API endpoint to reliably receive live OCPP 1.6 and 2.0.1 messages. Want to learn more about the feature? Visit our technical docs at https://dev.switch-ev.com/docs/webhooks-1
The new Switch support hub at support.switch-ev.com is available now. Head here for helpful articles and guides, FAQs, or to raise a request with our team.
The Switch Platform is now mobile optimised meaning you can use it on your phone or tablet with all the same functionality you expect on your computer. To use Switch Platform on mobile just head to https://app.switch-ev.com on your mobile device and continue as normal. For convenience you can add this as a shortcut in your phone home screen using the share menu.
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Data exports for your charging session and associated data for external reporting is now supported for all Switch Platform users. To export a dataset head to the sessions reporting tab at https://app.switch-ev.com/sessions/reports and either download a defined month of data or choose a custom range. Reports will be exported as a CSV file and can then be freely used externally.
The big day is here! Today we launch Switch Charge, our mobile app for drivers. Switch Charge lets drivers start and monitor their charging sessions without the need for a card and is integrated seamlessly into the Switch Platform. Switch Charge is available now for selected Switch Platform customers, if you’d like to become a customer reach out to us at hello@switch-ev.com.
Charger onboarding is often mentioned as a sticking point for customers with complex requirements for security and often confusing onboarding journeys which depend on the charger installer software. To make this easier today we’re shipping easy charger onboarding allowing us to remove the requirement for manually matching passwords, while retaining the high levels of security we’re known for. To use this feature just onboard a charger as normal, you now have the option to leave the password blank during Switch side onboarding. On the pending station page when the charger tries to connect you’ll now see a button to “Approve charger connection” which will automatically match the password the charger is trying to use.
We’ve re-worked the dashboard to help you quickly identify and resolve issues with your network. Now you can quickly see the full list of charger issues on your network so you can get them fixed and back to work more quickly.
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Session receipts (also known as charge detail records or CDRs) are now added to the Switch Platform for all users. They can be used for billing, auditing, and financial reconciliation purposes. A PDF download button is included for use of the receipt outside of the Platform. To see a session receipt, head to the session page and click the Receipt tab.
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Various design updates for even more simple and intuitive charger management. We’ve updated the charging station pages, the charging session pages, and the networks navigation interface - keep an eye out for more design improvements soon, no page will go untouched! Support for deleting stations is also added, to delete a station head to the station settings page.
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Static load balancing allows you to set a power limit for a group of charging stations and ensure they never exceed that limit. This keeps you in compliance with local regulations and your local fuse! To create a load balancing group just head to the load balancing tab in the location settings page and select “Create load balancing group” where you can choose the chargers to limit and input the maximum power for that group.
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Log upcoming and previous outages for your charging stations to ensure accurate uptime calculation and compliance. Outage types can be selected from a list compliant with US law for NEVI funding and will automatically have their status updated based on start and end times.
User roles are now available on all Switch Platform accounts allowing admins to assign one of four roles to their team members; Admin, Manager, Viewer, or Technician. For details on these permission types just check out the team page in the Switch Platform.
Paythru is now included in the Switch App store, enabling direct payment by QR code and white labelled mobile apps
Big things are coming to Switch, literally! Networks are a major overhaul of how your account is managed allowing for scale, safety, and flexibility. You can now create unlimited numbers of networks within your organisation which are segregated areas for stations, users, tariffs, and drivers. These can be used for hosting sub-operators, sorting assets by region, or just organising your assets however suits your business.
Tariffs can now include blocking fees (aka parking fees) which are applied to drivers occupying a charging station after charging is finished. Apply a grace period and then an amount per minute to be charged beyond that and you’re good to go! Blocking fees will automatically be communicated to third parties through app store integrations and roaming partners.
Drivers can now be onboarded in bulk. Use the CSV template to add hundreds of drivers and tokens at once.
Session minimum and maximum fees are now enabled for all Switch Platform tariffs. This lets you set a lower and upper bound for the total cost of a charging session.
Smart Charging actions are now available from the station remote actions menu. You can set, get, and clear charging profiles on any of your charging stations on the Switch Platform - stay tuned for more smart charging coming soon!
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A new station overview page which allows users to set their own custom image for their stations. This is pushed to roaming partners to help drivers identify the station, and it looks pretty.
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Drivers can now be created with multiple authorisation methods, simplifying driver management and improving the drivers charging experience. Using this feature your drivers can now start a transaction with one of their authorisation methods and stop it with another, for example starting the session with an RFID card and stopping it using a mobile app.
Session fees are a flat single cost that the driver pays for starting a new charging session. They can now be added to any new or existing tariffs. Look out for more advanced tariff features coming soon!
We’re going public! Switch Platform now offers integration with the Hubject Roaming hub, the largest roaming hub in Europe for public charging. Our users can now apply to be a listed Switch sub-operator on Hubject with no additional cost, and get paid by drivers using almost any charging app in Europe. Your chargers also become visible on third party navigation apps, bringing more visibility and business to your charging site. To read more about our Hubject integration and how to utilise it, head to this blog post: https://www.switch-ev.com/blog/ev-roaming-switch-users-can-now-benefit-from-europes-leading-roaming-hub
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Now when onboarding a station you’ll get a dedicated “pending” page. Think of it like a lobby where you can chill and tinker with your station while waiting for it to connect. Any connection failure reasons will show up here too. Helping you debug issues remotely and quickly.
Onboarding unlimited numbers of stations just got easy with CSV onboarding. Follow the flow to add a new station, and you’ll have the option to upload a CSV file of ID’s and Passwords to be onboarded together. The template file helps with the exact format we need.
What did the car say to the charger? Now you can find out. Our latest update lets you see the full conversation EV and charger and quickly diagnose issues during ISO 15118 charging sessions. Our industry first ISO 15118 Protocol Analyser has been taken to the next level by bringing the highlights into your Session Timeline, making identification of charging issues easy. Also feel free to say ‘ISO 15118 Protocol Analyser’ out loud to briefly feel like Captain Picard. You’re welcome.
View the story of a charging session now with session timelines! Charging sessions on the Platform now include timelines, as well as raw message logs, giving you more control and visibility into driver behaviours and potential issues. While timelines for OCPP 1.6 stations tell a good story, timelines on OCPP 2.0.1 capable chargers will be a lot more detailed owing to the more advanced transaction handling in 2.0.1. All charging sessions for all our users now have timelines. To try them out just head to any Switch Platform charging session page, enjoy!
Our brand-spanking new station settings page gives you full control of how you manage your public charging stations. More chargers, more locations, more people - just MORE. More is good.
See frequently asked questions and access our support team through our new support pages at https://switch-ev.com/support
We now have a whole new design for location onboarding, with additional fields for opening hours, access type, facilities, and contact number which will all go into Hubject when a station is onboarded there. It’s all been made easier, so you can go steady as you grow.
Apps! We’ve just launched the Switch App Store. It will be the hub for all integrations into the Switch Platform, like our upcoming roaming integrations. It will be a one-stop shop for all things Switch. So you can curate your experience as needed. Add stuff, lose stuff – the world is your oyster.
You can now personalise your Switch Platform view with your company logo! Why not add a little character? We can do this for anyone who wants it. Just send us an SVG file (if you’re unsure what that is, ask one of your creative folks) that works on a dark background. And voilà, your Switch Platform experience will feel more like home.
To paraphrase the Notorious B.I.G., with bulk onboarding it’s ‘more stations, fewer problems’. Users of the Switch Platform can now onboard stations to locations in batches. This means much faster onboarding for busy clients. We’re working on more updates so that, as EV infrastructure expands, you can easily stay on top of your network.
We have enhanced your Switch Platform experience with graphs on the 'Dashboard' page, 'Chargers' page, the 'Locations' page, and the 'Sessions List' page. The graphs track your Revenue, Energy Delivered, and Sessions and can be queried for custom date ranges. Enjoy!
Users with OCPP 1.6 and 2.0.1 chargers can now manually send a smart charging profile from the platform. To do this, head to Remote actions → Set Charging Profile.
All charging stations now have timelines, just navigate to the station management page to see them. Full message logs are still available on the Station Maintenance page.
You can now opt into notifications for faults on their network. Notifications let you respond faster to charger issues, enabling you to reduce charger downtime and offer users a reliable charging experience. To configure notifications in your account, log in to the Switch platform and click ‘Settings’ on the left-hand menu at the bottom. When you click ‘Settings’, you will open your Account page. Here, you can update what notifications you receive in your email and the app. If you have any questions about notifications on the Platform, drop us a line at [support@switch-ev.com](mailto:support@switch-ev.com).
You can now access the full capabilities of the Switch Platform through our Open API. The API lets external apps interact with the Platform and any connected charging stations. This update lets you use any OCPP-enabled hardware you like and enhance it with all the benefits of the Switch Platform. You can deeply embed the Switch Platform into your systems. All at no extra cost. To access the API just head to the settings area where you can see the documentation and generate an API key.
Breaking news! Switch has received dual OCPP 2.0.1 certification for both Josev and the Switch platform by the Open Charge Alliance. The Switch system is officially fully compliant so you have confidence using an industry-approved product. You're in safe hands. With the most advanced capabilities, it allows you to grow, optimise and manage your network seamlessly and securely – taking your business to the next level. Using an OCPP 2.0.1 compliant system, you may also be eligible for subsidies like the NEVI funding program in the U.S. Don't have OCPP 2.0.1 hardware? No problem. Get in touch to see how Switch can help.
Better management of your network through Switch's new dashboard! You can now see all of your operational data (charger statuses), commercial data of how your network is performing, and a summary map view of all of your network. We've kept the design and user experience consistent throughout the platform so you can see all of your metrics shown in your dashboard on a network, location, and charger level. There's much more to come. Watch this space!
At Switch, we strive for excellence. Behind our products is a team of experts who have conducted extensive research, user testing and interviews to understand users pain points along their journey. We've listened and improved the intuitiveness of our charger overview page. You can now see a more user-friendly view of your connectors and EVSEs, and a cascade of message logs so you know what is happening on the charger, at any time, anywhere.
Operators are now able to set tariffs in their currency and set locations so you can manage your network in multiple geographies to monetise your chargers. Grow your network regardless of the size and location. Head over to the 'Tariff' and 'Location' pages to get started.
You can now manually update the firmware of your charging network by uploading the latest firmware file from your manufacturer in the Switch platform. This allows you to keep your network up-to-date with the latest software updates from your station manufacturer.
Users can now request logs from their charging stations, helping to diagnose any technical issue by going to the source. Log files can be downloaded directly from the Platform. To try this out head to any stations page, select the three dots in the top right and then select Station Logs.
OCPP 2.0.1 Advanced Security support added, meaning stations can connect with the highest level of security available in the industry, protecting you and your customers at no extra cost.
You can now monetise your chargers through Switch by applying a tariff to your charger and network based on a fixed price per kWh. Head over to the Tariffs tab to get started.
Switch now allows you to connect your OCPP 1.6 chargers to the platform allowing you to manage legacy chargers alongside any new installs on the newer version OCPP 2.0.1. The Switch system is now fully hardware agnostic. We are working with a number of hardware manufacturers to ensure the best performance with the platform so you can choose which provider you prefer. OCPP 1.6 support means we’re confident this really will be the last Switch you will ever make.
You can now assign individual drivers to your network through both Plug & Charge and RFID authentication. Head over to 'Add a Driver' on your Welcome Page.
Maximise your network uptime and return on investment with Switch's new 'Advanced Diagnostics' feature, which is only available for any OCPP 2.0.1 charger. View your Charger and EVSE statuses along with all the statuses and parameters of all components within the charging station. With this unique feature you are able to see all charger components within the charging process in real-time. This allows you to accurately diagnose hardware failures without the need for an engineer, saving you maintenance time and costs.
# Users with Josev stations can now access the ISO15118 protocol analyser. This feature allows you to view the message exchange not just between the Platform and your station but between your station and the vehicle as it charges. This is a world first, and can be unlocked only through the unique combination of the Switch embedded charger OS Josev and the Platform.
Switch now officially offers support for managing stations using OCPP 2.0.1. OCPP 2.0.1 offers an array of improvements over its predecessor OCPP 1.6 including; advanced security, station component monitoring, Native ISO15118 support with Plug & Charge, advanced transaction handling, reservations, smart charging, and station display configuration. All of this means more control and higher security with less faults and lower costs. We are proud to be among the first Platforms to support this protocol and encourage more to follow.