Drivers

Explore all the FAQ's below. If you want to know more, please email support@switch-ev.com

What do the authorisation types mean?

Authorisation types are the different ways drivers are able to start charging. They are:

  • RFID Card: A normal card with RFID technology you might have in your wallet.
  • Vicinity Card: A more specialised type of technology used by some key fobs.
  • Key Code: A passcode entered on or near the station by the user.
  • eMobility Account ID: An identifier used by a vehicle for Plug & Charge.
  • Mac Address: A hardware identifier for a vehicle used for Autocharge.

How do I create driver groups?

Driver groups let you add multiple drivers to one charging account. Driver groups can be managed from the ‘Drivers’ tab in the left-hand menu.

Note: drivers in the same group can stop each other's charging sessions.

To create a driver group, click ‘Groups’ at the top of the page. The ‘Add group’ button is in the top right-hand corner. Click this and give the group a name. Then click ‘Create group’.

Your group will now appear under your list of driver groups.

How do I remove a driver from a driver group?

To remove a driver to a driver group click the ‘Drivers’ tab in the left hand menu & then click ‘Groups’ at the top of the page. This will show you all of the driver groups you have already created.

Find the group you wish to edit and click the group name, this will then open up into a page showing you all of the drivers within this group, find a driver you wish to remove and under the actions column you can click the remove button. This will open up a dialogue box.

If you are sure, click okay, and the driver is removed.

How do I manage my authorised drivers?

Authorised drivers and tokens can be managed from the ‘Drivers’ tab in the left-hand menu.

To add an authorised driver:

Click ‘Add driver’ in the top right-hand corner. This will take you to the ‘New driver’ page where you can enter the driver name, authorisation type, the authorisation number and decide if you wish to add them to a driver group.

Once you filled in all of the information, click ‘Create driver’. This will then take you back to the ‘Drivers’ page where you can now see the driver you have created.

To edit driver details:

Pick the driver you wish to edit and click the edit icon (a pencil on a tab of paper) on the right-hand side of the page. This will take you to the ‘Edit driver’ page where you can update all of their details.

Once you’ve made the edits required, click ‘Update driver’ and you will be taken back to the original ‘Drivers’ page where the updates you have done will show immediately.

To delete a driver:

Pick the driver you wish to delete and click the delete icon (a rubbish bin) on the right-hand side of the page.

A dialogue box will pop up and ask if you are sure you wish to delete the driver. If yes, click ‘OK’ and the driver will be deleted. This change will happen immediately.

How do I add new drivers to an existing driver group?

When adding a new driver, you can add the person to an existing driver group. An existing driver can be added to a group using the ‘Edit driver’ button on the right-hand side of the driver table.

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What do the authorisation types mean?

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Isabel F
August 1, 2023
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