Explore all the FAQ's below. If you want to know more, please email

How do I manage my notification settings?

The Switch Platform notifies users about faults and offline stations.

You can opt in to get notified any time a station reports a fault or any time a station goes offline for more than 30 minutes. All notifications will also appear in the application.

To configure notifications in your account, log in to the Switch Platform and click ‘Settings’ on the left-hand menu at the bottom. This takes you to your Account page.

Here you can update what notifications you receive in your email and the app. If you have any questions around notifications, please email

How do I reset my password?

To reset a forgotten password, go to the Switch Login page and click ‘Reset your password’ under the login box.

Enter your email address and press ‘Submit’, this will then send you a email link to your email address for you to reset your password.

How do I update my account details?

Log in to the Switch Platform, then click ‘Settings’ on the left-hand menu at the bottom. This will take you to your Account page.

Here, you can update your First Name and Last Name. Make sure to click ‘Save details’ afterwards to update them.

You can also update your password. Your password has to follow the criteria we set (this is shown under the box where a new password is entered). Click ‘Update’ once you’re ready and your new password is set.

I’m an admin, how do I add another user?

Log in to the Switch Platform. Then click settings on the left-hand menu at the bottom. And then click ‘Team’ at the top of the page. Once there, click on the ‘Invite a new team member’ button. Fill in the person’s email address and click ‘Send invite’.

They will then receive an invite by email and can set up their own password.

How do I get a Switch Platform account?

Someone on the Switch team will first set up an admin account for the main contact at your company. The admin at your company can then set up other users and email you your details.

Need help? Please email and our team will get back to you.

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